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Contact Autalo

Questions about the Autalo website, our content or a partnership? Write to us. For an existing booking, the fastest help comes from the booking support in your confirmation.

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Write to us

Email support@autalo.com for anything about Autalo itself:

  • questions about how the website and the car search work;
  • mistakes or outdated information on our pages;
  • partnership and business enquiries;
  • privacy requests about data we process (see our privacy and cookies policy).

We read every message. English is best; other languages are fine too.

Already booked a car?

Autalo does not take or manage bookings. When you book through the search on our pages, the booking is processed by Localrent, and the car is provided by an independent local rental company. They can see your booking and act on it, so contact them first:

  • Changes, cancellations and refunds: the booking support named in your confirmation email.
  • Pick-up, return and problems with the car: the rental company, using the phone number and instructions in your voucher.
  • Can't find your confirmation? Email us with your booking number and the email address you booked with, and we will point you to the right contact.

More in Booking help and Booking, payment and cancellation.

Booking support contacts

Booking support is provided by Localrent (Renot Software OÜ, Tallinn, Estonia): email hello@localrent.com or phone +44 7488 811 308, 8:00–17:00 (GMT+2), as published on the booking partner's website.

What to include in your message

  • your booking number, pick-up place and dates, if your question is about a booking;
  • the page address (URL), if you found a mistake on our website;
  • the email address you used, if you make a privacy request.

Never send card numbers, passwords or copies of your documents by email.

What we can and cannot do

We can answer questions about our website, correct our content, help you find the right contact for your booking and handle privacy requests about the data Autalo processes.

We cannot change, cancel or refund a booking, take payments, or decide on deposits, damage or other claims. These are handled by the booking partner and the rental company under the terms of your booking, which you accept before you confirm it.