A question about the website, a change of plans or a problem at pick-up? Start with the contact that handles your question. Your confirmation email and voucher contain the contacts for your booking.
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Write to us about the website or car search, an error on a page, partnerships or the data Autalo processes. For a page error, include its address and tell us what needs correcting. Our contact page has the operator details; our privacy policy explains data requests.
To change or cancel a booking, use the link or support contact in your confirmation email. Send questions about the online prepayment or its refund to the same booking support. Cancellation and refund conditions depend on your offer: read the conditions accepted when you booked.
For amounts paid at pick-up or the deposit, contact the rental company. Autalo cannot change or cancel bookings, take payments or issue refunds.
Your voucher lists the meeting point or address, the agreed time and the rental company’s phone number. Use that contact for questions about collecting or returning the car. During the rental, contact the company first about the car’s condition or the service: it provides the car and is the other party to your rental contract.
If you cannot find your confirmation or do not know whom to contact, write to support@autalo.com with your booking number and the email address you booked with. We can help you find the right contact; the booking partner handles the booking and sends the confirmation and voucher.
The offer and booking form show the car’s payment conditions, deposit, insurance, driver requirements and extras. Read those conditions before confirming: they apply to the car you choose. Our booking, payment and cancellation page explains how responsibilities are shared between Autalo, our booking partner and the rental company.
For a booking question, include your booking number, pick-up place and rental dates, and explain what happened or what you want to change. For a website question, include the page address. Never email card numbers, passwords or copies of your documents.